Thursday, October 25, 2012

Response to Complaint From District Manager and Customer Service

I received two responses to my my complaint letter I wrote about on my last post. One was by email from customer service:

I do sincerely apologize for the incident that occurred while you were at our station. I am going to advise our district manager of all these issues so they can address them right away. We definitely do not condone rude behavior from any of our employees and furthur action will be taken. If you have any more issue, please do not hesitate to contact us again.

This morning I received a telephone call from the district manager (DM). She needed to know who the employee was. I could not see her name tag so I described her. DM apologized and said she will talk to her employee and remind all of her employees to be courteous.

In regards to the pump not printing out the receipt, she said they have had them repaired but it is not that it is broken or out of paper. It is because the way the people tear off the receipt. If it is torn off a certain way, it won't print out for the next person. It is a constant battle. 

I reiterated how frustrating and inconvenient it is. She said she will look into it more to see if it can be fixed.

We did not address the vagrant issue because we spent so much time talking about the pump and employee the vagrant issue was forgotten.

At least my letter was not ignored. I was happy how fast they contacted me. I received an apology and was assured the problems will be addressed. That's all I can ask for, 

2 comments:

  1. This is great. I am glad she reached out to you and was so proactive.

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    Replies
    1. Thanks NoCornGirl. I was happily surprised as well : ). Thanks for dropping by : )

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